Shipping Policy

At Witch’s Incense, we carefully pack every order to help ensure your items arrive safely and in good condition.

Processing Time

Please allow 1–3 business days for your order to be processed before it ships.

During holidays, major sales, or periods of high order volume, processing may take a little longer.

Estimated Delivery Time

Most orders are delivered within approximately 2 weeks after they have been processed and shipped.

Typical delivery time is:

United States: approximately 10–14 business days

Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, or other circumstances outside of our control may occasionally cause an order to arrive later than expected.

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking information.

Please allow 24–72 hours for tracking information to begin updating after you receive your shipping confirmation.

Tracking may occasionally take a few days to update between checkpoints. This does not necessarily mean your package has stopped moving.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping promotions or minimum-order offers will also be shown on our website or during checkout.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

If you notice a mistake, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has begun processing.

Witch’s Incense is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your tracking has not updated for an extended period or your package appears to be significantly delayed, please contact us with your order number.

We will review the tracking information and help determine the next steps.

Packages Marked as Delivered

If your tracking shows that your package was delivered but you cannot find it, please check:

• Around your property or usual delivery location
• With other members of your household
• With neighbors
• With your apartment office or mailroom, if applicable
• Directly with the shipping carrier

If you still cannot locate the package, contact us and we will do our best to assist you.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

Include your order number along with clear photos of the damaged item and its packaging so we can review the issue and determine the appropriate resolution.

Multiple Packages

If you order multiple products, your items may occasionally be shipped separately.

This means you may receive more than one package or tracking number for the same order.

International Shipping

If international shipping is available for your destination, delivery times may be longer than 2 weeks depending on the country and customs processing.

Customers may also be responsible for customs duties, import taxes, or other fees charged by their country.

Questions

If you have any questions about your shipment, please contact our customer support team and include your order number so we can assist you as quickly as possible.